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Surveillance Epuipment: Terms of Sale
Surveillance Equipment (return policy)
All surveillance products are guaranteed to be free of defects in workmanship and material for 90 days (unless the manufacturer’s warranty is longer). Defective items will be replaced or repaired at our option providing there is no evidence of customer misuse, alteration or tampering.
Due to the nature of these products, returns will not be accepted unless the product is found to be defective upon your receiving it; or unless otherwise explicitly stated on the specific product page. All sales are considered final five (5) days after delivery to your specified shipping address. (There are NO exceptions to this rule).
Return of defective items must be Pre-Authorized: If you believe you have received a defective item you MUST contact me within five (5) days after the product is delivered. Once approved, you will receive an RMA# and further instructions on how to proceed. Initial return shipping cost will be the responsibility of the purchaser. If the product is found to be defective it will be repaired or replaced (at our discretion) and reshipped back to you at no charge.
Please note: Once you receive an RMA# all products must be returned in the original packaging. The RMA# must be written on the outside of the box (e.g., RMA# XXXXXXXXX). There must also be a note in the box explaining the problem. Returns without a note will result in a longer processing time.
Please be sure your item is defective before initiating a return. Email me first if you have any questions about the item you have purchased. If it is determined that the returned item is NOT defective you will be billed for the cost of shipping the item back to you. This must be paid before the particular item will be reshipped. If you do not want the item reshipped any refund will first be assessed a 25% restocking fee and any other applicable and unrecoverable fees will also be deducted from said refund. |
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